Refund Policy

Atlas is a digital license product. Our orders are processed by Paddle.com as the Merchant of Record, and refund payments are handled by Paddle. This policy sets out our refund terms and the legal information on the right of withdrawal. Your mandatory statutory rights are reserved.

14-day money-back guarantee

For your first purchase, we refund the full fee if you request it within 14 days of the purchase date. This guarantee is a contractual right we offer independently of the legal information below, and it applies except in cases of abuse.

Right of withdrawal and its exception (pre-contract information)

Atlas is intangible digital content delivered IMMEDIATELY upon purchase: delivery begins the moment your install link is provisioned. For consumers in Türkiye, under Article 15/1(ğ) of the Distance Contracts Regulation, the right of withdrawal CANNOT be exercised for intangible goods performed and delivered instantly in electronic form; this purchase falls under that exception. For EU/UK consumers: at checkout we collect, via two separate checkboxes, (i) your express consent to immediate delivery of the digital content before the withdrawal period expires and (ii) your acknowledgement that you lose your right of withdrawal once delivery begins (Directive 2011/83/EU Art. 16(m)); after this consent the statutory right of withdrawal ends. These exceptions do NOT remove our CONTRACTUAL 14-day money-back guarantee, which continues to apply in full; your mandatory statutory rights are reserved.

The texts you will confirm at checkout

For transparency, the full text of the two consent boxes you are asked to tick at checkout is: (1) "I expressly request and consent that the digital content (Atlas install package, license and updates) is delivered to me immediately, before the 14-day withdrawal period expires." (2) "I acknowledge and accept that once delivery begins (my install link is provisioned), I lose my right of withdrawal." These consents are recorded against your transaction and additionally sent to you in a durable confirmation email after purchase.

Delivery timing for previously refunded buyers

Your refund window and your new-release delivery window are the same 14 days: refund within this window and your payment is returned in full. For buyers whose account contains a previously REFUNDED and delivered purchase, access to new releases on a new purchase opens after the 14-day window closes; the current stable release is available immediately at purchase. This term is shown explicitly, with its date, at the payment step; it does not affect the money-back guarantee.

How to request a refund

You can submit a refund request in three ways: from the License section of your portal account, through the link in your Paddle order confirmation email, or by completing the deactivation flow in the License section of your installed Atlas. The preferred route for automated processing is the deactivation flow in the installed Atlas; for requests started through the portal or Paddle, you may be asked to complete this step. If the installed system is unreachable or offline, your request is reviewed manually; this alone is not a ground for refusal.

What happens when a refund is approved

With an approved refund, the related license key, portal access and update access are revoked. The right to use versions obtained through the refunded transaction ends, and you must remove the commercial components of the software from your system; an uninstall flow is provided in the product. We do not remotely interfere with your installed system; removal is always in your hands, and your Proxmox environment and data are not affected.

Renewal refunds

If an annual renewal fee is refunded, your update entitlement rolls back to the last version you were entitled to before the renewal. The right to use new versions obtained during the renewal period does not continue; you may keep using the last version you were previously entitled to.

Auto-renewal and cancellation

Annual plans renew automatically at the end of the period unless cancelled. You can cancel the renewal at any time before the renewal date through Paddle or by writing to us; cancellation does not affect the current paid period.

Payments and taxes

Approved refunds are processed by Paddle to your original payment method; depending on your provider, it may take a few business days to appear. Taxes added to your payment (VAT or sales tax) are collected by Paddle and handled on refunds in accordance with applicable law.

Chargebacks

If you experience a problem, please contact us or Paddle before initiating a chargeback; almost all requests are resolved directly. For transactions subject to a chargeback process, license and update access may be suspended until the review concludes; for concluded chargebacks, the related license rights end.

Abuse prevention

In cases of repeated purchase-and-refund cycles, sharing of license keys or update credentials, or detected misuse, a refund under the money-back guarantee may be declined and future purchases may require manual verification. This provision does not affect your mandatory statutory rights.

Contact

For refund requests and questions: contact@atlaspve.com · +90 553 145 16 55.